What kind of questions should I expect to answer when going into an establishment with my service animal?

If and when it is not obvious as to the service the animal provides, employees/staff members may ask two questions: 1) Is the dog a service animal required because of a disability?

                              2) What work or task has the dog been trained to perform?

Employee/Staff cannot ask about the individual’s disability, require medical documentation, require special training documentation for the dog, or ask that the dog demonstrate its ability to perform tasks.

Please note: If your animal is an Emotional Support Animal (ESA) and NOT a Service Animal, you may be asked to show a letter from a licensed mental health professional since ESA’s are treated differently under the ADA. 

Posted in: Therapy Dogs & Emotional Support Animals

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